Mobile Lanka Business Terms & Conditions

  1. General
    These terms govern your use of the Mobile Lanka website and any purchases made through it. By placing an order, you agree to be bound by these terms and conditions.
  2. Product Availability & Pricing
    All products listed on our website are subject to availability. We strive to display accurate prices, but in the event of an error, we reserve the right to cancel or modify any order with a price discrepancy. In such cases, we will contact you before proceeding with any changes.
  3. Orders & Payment
    Once an order is placed, you will receive a confirmation email. Payment must be made through our secure payment gateways using accepted methods (credit card, debit card, bank transfer, etc.). Orders will only be processed after full payment is received.
  4. Shipping & Delivery
    We aim to deliver orders promptly, with shipping times depending on your location. Delivery timelines are estimates and may be subject to delays beyond our control (e.g., customs or courier delays). We are not responsible for such delays but will do our best to keep you informed.
  5. Returns & Refunds
    We offer a 14-day return policy, as outlined in our Return Policy. Returns must meet the eligibility criteria, and refunds will be processed within 7-10 business days after the returned item is inspected.
  6. Warranty
    Mobile accessories sold by Mobile Lanka may come with manufacturer warranties. We will honor the terms of any applicable warranties. Please refer to the individual product page for specific warranty details.
  7. Limitation of Liability
    Mobile Lanka is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to your purchase will not exceed the total amount paid for the order.
  8. Intellectual Property
    All content on the Mobile Lanka website, including text, images, logos, and design elements, is the intellectual property of Mobile Lanka. Unauthorized use, reproduction, or distribution is prohibited.
  9. Privacy Policy
    Your use of our website and services is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  10. Governing Law
    These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Mobile Lanka Return Policy

At Mobile Lanka, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we offer a hassle-free return policy:

  1. Return Period: Items can be returned within 14 days of delivery, provided they are in their original condition, unused, and in the original packaging.
  2. Eligibility: Returns are accepted for defective, damaged, or incorrect items received. For change of mind returns, products must be unopened and unused.
  3. Process: To initiate a return, please contact our customer support at support@mobilelanka.com with your order details and reason for the return. Our team will guide you through the process.
  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
  5. Exchanges: If you wish to exchange a product, please specify the item you would like in return, and we will do our best to accommodate your request.
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